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[Hiring] Manager of Regional Service Centers @The TJX Companies, Inc.
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[Hiring] Manager of Regional Service Centers @The TJX Companies, Inc.
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Role Description
Our Regional Manager of Service Centers is a critical position in our Supply Chain. The right person is responsible for all Financial Budgets, Operations and Service Standards in an assigned TJX Service Center Region consisting of multiple buildings. As Regional Manager of Service Centers you will work closely with our 3PL partners to ensure product is received, processed, and delivered to our stores (TJ Maxx, Marshalls, Sierra, HomeGoods). You will monitor performance against established KPIs and budget and make recommendations to improve overall operations and cost. Come join us and embrace the many opportunities in a high growth area of our business.
Drives transportation operations for stores shipped out of assigned Service Centers, including transportation optimization, execution of return logistics and peak season strategies
Oversees management and execution of 3PL managed Service Center operations, customer service and KPI standards
Drives Peak Season plans / strategies and execution to support the challenging needs of the business
Oversees all 3PL partner obligations are met and SOPs / best practices are executed at standard or better
Consistently delivers operational performance against established KPIs and budget, performs rooting-cause analysis as needed and creates necessary action plans to manage performance
Interacts with Field Leadership, Store Operations, Loss Prevention, SC Providers and transportation providers to ensure overall execution of service/standards maximizes TJX profitability
Identifies and le implementation of optimization and process improvement initiatives, driving service enhancement and cost savings
Drives optimum operational design of service centers layout and store delivery runs to enable optimum service, productivity and flow of goods to stores, incorporating new stores as necessary
Must be able to travel 80% of the time
Qualifications
Bachelor’s degree preferred or related job experience
7-10 years proven track record in an operations / transportation environment, with 4+ years of leadership experience
Operational acumen
Supply chain expertise
Analytical and problem-solving mindset
Ability to influence without authority
Metrics, process, and efficiency focus
Excellent communication skills
Strong interpersonal and partner influencing skills
Proven people leadership and development capabilities
Change management skills
Ability to work independently in a remote travel capacity