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Remote Customer Service Rep – Inbound Chat/Email (CST)
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Remote Customer Service Rep – Inbound Chat/Email (CST)
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We are hiring a detail-oriented and customer-focused Remote Customer Service Representative to handle inbound chat and email support. In this role, you will assist customers by resolving inquiries, providing accurate information, and ensuring a positive support experience—without any voice calls.
This position is ideal for candidates who are comfortable with written communication and working remotely during CST hours.
Key Responsibilities:
Respond to inbound customer queries via chat and email in a timely manner
Resolve issues related to accounts, orders, services, or general inquiries
Provide clear, accurate, and professional written responses
Document interactions and update customer records in CRM systems
Escalate complex issues to the appropriate team when required
Meet quality, response time, and customer satisfaction targets
Follow company policies, procedures, and data security guidelines
Required Skills & Qualifications:
Excellent written communication skills in English
Basic computer skills and ability to navigate multiple systems