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Strategic Ops Lead

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Job Description:

  • Manage all manual pilots
  • Ensure perfect delivery for all Pizza Catering orders
  • Manage a team of contractors and daily administrative tasks
  • Manage the rollout of LOF across new businesses, new products, and new bets
  • Support broader strategic pilot sprints
  • Collaborate with Alli and Venki on LOF rollouts
  • Support cross-functional partners in the Dasher team, Marketing, and Product through pilots, deep dives, and ad hoc support
  • Present information to leadership
  • Lead experiments
  • Triage product gaps to the right partners
  • Find solutions and learnings quickly
  • Report to the Associate Manager for Catering on the Strategy & Operations team in the Drive Commerce Platform organization

Requirements:

  • 2+ years of work experience, especially with Data Analytics, customer-facing communication, and testing/piloting experience
  • 1+ year managing a team and creating and hitting goals
  • Strong communication skills
  • Ability to present information to leadership
  • Ability to lead experiments
  • Ability to triage product gaps to the right partners
  • Self-starter with a strong bias for action
  • Extreme attention to detail on orders
  • Ability to handle context switching and constant reprioritization
  • Ability to think on your feet
  • Ability to learn and use AI to be more effective

Benefits:

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off
  • Paid sick leave
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability insurance
  • Basic life insurance
  • Family-forming assistance
  • Mental health program
  • Flexible paid time off/vacation for salaried roles
  • Wellness expense reimbursement
  • Premium healthcare
  • Accommodation support
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